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Welcome and what a beautiful flock! I too am in IL - Chicago. Turns out another member here lives down the street from me! If you're ever in the city lets get lunch!
I have never tried scratching her face feathers. Yes, she has a bunch of pin feathers that I can see. Suppose the fin feathers are the problem even though I am not getting close enough to bother them? As much as she wants to be "held" I can't imagine her not wanting her neck scratched....Does she let you scratch her face feathers? If you get her going with that she may relax and let you move to her head/neck. Also, is she molting? She may have some pin feathers that are irritating her on her head.