HealthGene - What happened was i sent in 2 sun conure samples together, the sun conure that i decided to keep, and one that my grandparents kept. I added the birds names to the sample cards, and our names. i asked to have the results sent to my grandfather's email for his bird, and the other to mine. The results were sound, but they switched our emails by mistake. This would have been fine but i guess they just copy pasted the names of the birds to the emails. Or something, i have no idea. What clued me in, was in one part of the email i received, my grandfathers name was added, and mine was in his email. We share the same last name. It's probably partially my fault because i sent in 2 samples of the same species, and requested the results be sent to 2 different locations and emails. (Usually when i batch order DNA tests, i have them all sent to me and then i separate and send the results individually) Idk i'm still a little confused.
So the second time i had her tested, she tested female. I wanted to make sure, so i used another company for a double check, and she tested female again.
I think they just switched the names by mistake, probably a copy paste error lol. Happens, even to me sometimes.
I have used HealthGene a lot and never had a problem before, They were very helpful in strightening it out. plus they only cost 12 bucks for a DNA test

(Free sample cards, then you send in the card with a check/money order)
I also messed up originally because i sent in the samples with the names of the birds and our names, but i didn't send in the contact info like a noob. Which i realized when i didn't get the email after a few days (They are super fast too) So i called and gave my info over the phone.
So the chain of events went something like this.
I sent in the samples with the payment.
They performed the test and got the results but couldn't contact me. (I also used a new checkbook so they couldn't use my info on file i guess)
I called and gave them my and my grandfathers contact info.
The names were switched by mistake
Got the results, i noticed an anomaly in the email.
They had me retest and everything was corrected.
This is mostly all speculation. 2 + 2 = 4 after all. I doubt they fouled a test.