kings cages customer service?

[Owlet]

I'm pretty upset because I spent 600$ on a brand new cage for Lincoln and it seems like something is going wrong at every turn. I originally placed my order for the cage on Friday August 3rd. When placing the order I noticed that for some reason only my house number was put down for address, before submitting the order I went back and fixed this. I submitted the order later in the day so I wasn't expecting anything immediate (on their site it says most orders sometime ship if place before 1pm) so I waited. Checked next Monday for any emails or an update to my account, nothing. Check again Tuesday and still nothing but I noticed it STILL only had my house number for the address. So I emailed them and they were quick to respond. They said they called and that's when I noticed another problem, they ask for a main phone and an alternative phone and it saved my main phone twice so they had been calling my home phone while I'm at work. Okay, whatever. We fixed things via email, they didn't have the color I had ordered, fine whatever I pick another. Everything's fine now. Right?

It came today at 11am and that was problem #1(2? 3? depends if you count the previous ones as real problems). The way they ship is that you schedule a date and time to have it delivered and we had it scheduled for today at 1pm - 5pm. I had that time open to wait around and be ready to sign it off when it got there. I was still sleeping at 11am though. I've been working my butt off and I just wanted to sleep in for a bit but I had an alarm set for 1pm. Luckily my dad was home and managed to sign off for it, but he works from home and was in the middle of a meeting when they came and he was pulled away from that which is uncool to say the least. I don't blame King Cages for this, rather the shipping company but yeah. The boxes looked fine so I had no real concerns and I was very excited to open them up and build the cage. Recently I had a bit of an operation on my arm though so I couldn't do it on my own and had to wait for my parents to be done with work. 5pm comes around and my dad and I are getting started and opening up the boxes and getting the pieces out and some of the pieces had paint chipped off in areas. I paid 600$ for paint chipped off on a brand new product. 600$ isn't easy for me. I don't have a job that pays a lot (it gives me more than enough for food and toys and the like and if something more urgent is needed such as a vet I have my parents to lean on) so 600$ is 60 hours of work for me. Spending 600$ on one thing is a huge deal for me. I don't think I've ever even spent more than 100$ on one thing.

So, real point of this post is to ask, what is your experience with kings cages? have you ever had a damaged product from them and how did they resolve it? They are closed right now so we are going to call in the morning but I'm not very optimistic. I have yet to thoroughly go over most of the parts but so far I've noticed paint chipped off on the front and back panels. I really really wanted to get this cage asap as my family is going on a small trip at the end of this month and I expect he's gonna be spending most of his time in the cage while my brother is watching him so I wanted him to have more space and new toys and perches (been stocking up and saving for the new cage) I also wanted to still have a week or 2 prior to leaving to give him time to adjust to the new cage. I am expecting them to say to pack the cage back up and ship it back and.. then it's just gonna be another 2-3 weeks to deal with all of this and it's just... disappointing. All my plans would be tossed out the window.

 

[ChristaNL]

Oh...I feel you!
This is SO not okay!


I know they always say: check contents before signing off on anything -- but with the scedules the delivery people have (2-3 minutes per adres) that probably *never* happens anyway...

Sorry- unless you want to live with an broken product...you will have to send it back...

this really, really sucks ... I hope you can get the company to fix this asap.
Take pictures and email them.
maybe that will speed things up a bit.


Keeping fingers (and toes) crossed for you. :41:

 

[Owlet]

I am RAPIDLY losing my trust in kings cages. Their cage instructions are almost completely useless and there are typos in it that throw off everything and the screws aren't labeled so we have to figure that out ourselves. This is worse than ikea.

 

[Owlet]

so far I have 7 pictures of where paint has chipped off on the panels and in addition it looks like THEY made it wrong. Everything I can find shows the door of the cage pre-installed and ours isn't and there are no direction on how to install it.

 

[Owlet]

Emailed them images of the damage and they've offered to ship out replacement parts as it's only the front and back panels that are damaged. They also said something about having the door pre-installed properly or something when they send it. King Cages has always been quick to respond and accommodating and patient but I am so frustrated with how the cage came and the gosh darn instructions.

 

[SailBoat]

Today, near everyone is using powder coated paint and when properly applied, loss of the coating is near unheard of unless the cage was not cleaned properly prior to applying the coating. There is no customer repair for powder coated paint applications.

Sorry for your bad experiences.

At one time, King Cage was the market leader. As I understand it, they have changed ownership and the new owners are buying everything from China. There is a problem when there is no buyer quality control staff at the build source. The end result is what you have.

If you can, I would recommend returning the cage to them and getting your money back.

We have been buying China built cages for near 30 years from Bird Cages 4 Less. They are a China Corporation and have been providing good quality cages that standup to very active Amazons. If I needed a cage today, I would order a cage from them. They also have full height front cage doors that are a wonderful feather. Also, its the same company from order intake, to manufacture to warehouse to shipping. The shipping people only ship cages so, they know what boxes go with what cages.

FYI: If you order from BirdCages4Less.com order extra bowls up front. Years of experience has taught us that it is much easier to get them before you need them. Also, consider their Toy package based on cage /bird. Its a good deal for the amount of toys you will recieve.

 

[Owlet]

They don't do refunds / returns and I rather like the cage. We ended up building the cage and we are just going to swap out the replacement panels. My mom also let them have it about how crappy the instructions are so hopefully those will get changed lol

 

[Shine]

Hmm, I am seriously considering ordering a Kings Cage. I really like all the features, even though its a bit pricey.

If you had it to do over, would you still buy from them?

 

[Owlet]

Likely yes. Their cages are really good and well made. Even with the damages that came with the initial cage, customer service was quick to respond and sent replacement pieces in a timely manor and scheduled (and paid for) pickup of the old pieces. They were very easy to work with and very kind.

 

[ParrotGenie]

They don't do refunds / returns and I rather like the cage. We ended up building the cage and we are just going to swap out the replacement panels. My mom also let them have it about how crappy the instructions are so hopefully those will get changed lol

The instructions are useless, not even a proper breakdown. Do like their cages, I just wish they would do something about revising the instructions.

 

[dhraiden]

I stick with Prevue-Hendryx. Website is well-designed and it is what my local store used.


Mango has the Madison (USA-made), Mochi has the select . They are both near excellent cages. The descriptions are accurate and pictures speak for themselves. I'd considered at one point King's but read too many unfavorable things about their current product quality declining.

 

[ParrotGenie]

We have been buying China built cages for near 30 years from Bird Cages 4 Less. They are a China Corporation and have been providing good quality cages that standup to very active Amazons. If I needed a cage today, I would order a cage from them. They also have full height front cage doors that are a wonderful feather. Also, its the same company from order intake, to manufacture to warehouse to shipping. The shipping people only ship cages so, they know what boxes go with what cages.

FYI: If you order from BirdCages4Less.com order extra bowls up front. Years of experience has taught us that it is much easier to get them before you need them. Also, consider their Toy package based on cage /bird. Its a good deal for the amount of toys you will recieve.

Thanks needed this. Someone told me about them a while ago and forgot about them.

 

[Shine]

Likely yes. Their cages are really good and well made. Even with the damages that came with the initial cage, customer service was quick to respond and sent replacement pieces in a timely manor and scheduled (and paid for) pickup of the old pieces. They were very easy to work with and very kind.

Thank you! I havent gotten up the courage to press the 'buy' button yet, but most likely will in the near future.

 

[LoveMyConlan]

That happened to me!!! The paint chipping!! The door did it. I called their customer service and they sent me a replacement for free I had the cage 2 months when the paint started chipping. I talked to a woman there and I sent them photos of the issues. They sent me a replacement door right away and I haven't had any issues since

 

[WakaWaka]

I'm sorry to hear that you are having problems with your baby's new home.
We dealt with King's Cages back in Aug of 2017. Our issue was more safety related, sharp edges, bad welds, etc.

While they were very responsive to sending replacement parts to swap out the pictures that I requested prior to them sending replacement parts indicated the same problems, razor sharp edges.

See my thread on SS cage with sharp edges
http://www.parrotforums.com/cages/70230-new-ss-cage-sharp-edges.html

We declined the swap out but did receive some financial compensation (to cover a small part of my labor) and a gift certificate which we used to purchase toys for a local bird shelter. The best we ever felt using a gift certificate !! We delivered the toys personally and had the opportunity to interact with with the shelter's residents


We wish you luck on obtaining the replacement parts and please check for any sharp areas that could be harmful to you or your feathered family.


And yes, most of the instructions that we have seen are no where near correct. All manufactures should do a better job at ensuring their documentation is correct.

 

[ParrotGenie]

My female U2 is starting to strip the power coating on a new Kings cage as well and this cage is only a month old? She rubs her beak on the bars.

Yes she does have penty of wood toys at least 3 big one and 4 other toys. This is just how she is as she destroyed two other cages as well. It has to do with last owner had her in a cage with zero toys and was cage bound. Likely why she destroys cages.