I really wasn't trying to be sarcastic, but IMHO the assembly directions for A&E Cages suck, so again in my opinion, I would wear their number out, they will soon get the point. Where I bought my cage, The owner of the establishment had two college students there that assembled the cage, The young lady clued me in on the instructions process, and so we began talking about it. Her and the young man just took it far enough apart that myself and my brother could get it through the door. It took me approx 1.5 hrs to put it back together, but only because the only tool I had was the one they gave me, a small Allen wrench, along with a ziplock bag of Allen screws. I went to the A&E page, found the directions and laughed at that mess for a half an hour. My only clues were start with the base, so I did, when I got that assembled, then the cage was in two pieces out of 8 total. So I stood the sides up on the base and connected them together, then screwed it to the base. Them I had to get a step stool, and place the top on, connecting them together then screwing them into the cage itself. So I just used the directions to know in what order to reassemble. It was a PIA, Allen screws and 1 little Allen wrench. If I could have used my cordless drill, I would have had it together in 30 minutes. Proble was where the screws went in, I couldn't get the drill in even if I did have the correct Allen head to fit. lol. When I was done, I called their 800 number and voiced my opinion, It wasn't good feedback. On a good note, it seems A&E thought of some nice details, The doors have a double lock, about 2 ½ feet apart, so escaping the cage would take more than a Houdini act. The bottom drawers are 10" below the bottom grate, so in the idea of a bird that destroys bedding isn't an issue. The drawers pull out, all three for simple cleaning, another great thought many of the perches, toys etc that attach to the cage from the outside, I had to get bigger diameter washers to accommodate the 1" bar spacing. My biggest PIA overall was getting a bird cover that would sufficiently fit the cage, even though A&E stated on their web site they carried a cover for every cage, seems the company that made them drew a line on the octagon cage. I called and asked them to custom make me one, and the lady actually hung up on me..... Noodles123 suggested another company all together, and when I called them, they had a cover that fit another cage, and would cover mine, although it wasn't built to fit my cage measurements. I was not a happy camper with A&E. I give the cage a 9 rating, the directions a 1 rating, and their honesty over cage covers after a bought cage a 1 rating only because zero isn't in there numeric system. In reading your post, My heart went out to you. If I were close to you, I could probably help only because I eventually figured mine out. I have no doubt in the end you will love your cage, but probably feel much like me in your overall experience with A&E. Thats why I enclosed their number, Please by all means wear it out calling that technical guy over putting it together, I had no shame in doing so, and I'm honestly explaining what and how I did it. Best of Luck, and by no means do I mean this sarcastically.