You're both correct. Parrots, especially Companion Parrots likely sleep deeper /sounder than those living in their Natural settings.
Parrot have excellent vision once the Sun is up. During the transitional periods of early morning and later evening, they're sight rapidly decreases.
Combining both realities and its easy to 'see' that when we wake them up in a low light (early morning) period. They are not yet ready to fully interact with us.