Eva gave me a scare last night

[angiemw]

I wasn't sure where to post this:

Last night Eva gave us quite a scare. We had just purchased these toys from Petsmart. The lady insisted that the toy was good for a conure. She showed me they have them hanging in the sun conure's cage. So, I purchased the toy for Eva. Last night, she got the bell from the toy stuck on her bottom beak. It took what seemed forever to get it off. We had to use 2 needle nose pliers. It scared me so bad!! After about 5 minutes of trying, I had to put her back in her cage. I was crying so bad. When I did, she twisted her head all the way back, mouth open wide and it looked like she was broke in half. It scared the heck out of me. She was crying I think. All I could do was cry to. Hubby calmed me down and he held her. I got them off finally. I didn't sleep good for being up keeping an eye on her. But she has no marks in her mouth or on her beak. She's eating seeds. In fact this morning she came to me wanting seeds. I think last night she was just as scared as I was. I really hope all that progress hasn't been reversed because of the forcefulness we had to use in getting her out of the cage. The most important thing is she's doing well now. I attached a photo of the bells. I'm also trying to warn others if they have this kind of bell in their cage to please be careful. I thought they were safe, and they aren't.

 

[Purl]

You should send a letter to the mfg of the toy. We did that for a customer with a cat toy that almost took a kittens paw off. They need to know things like this happen.
Glad she's better this morning.
Hugs!

 

[angiemw]

Being they are 2 hours away, I'm going to call and let them know. I wish I could just go there and show them. But for now the phone call will have to do.

ty Purl, that's a good idea.

 

[Spiritbird]

I buy the tubular stainless steel bells. They last and last and are so much safer. Hope birdie is ok today.

 

[Purl]

Being they are 2 hours away, I'm going to call and let them know. I wish I could just go there and show them. But for now the phone call will have to do.

ty Purl, that's a good idea.

If their a good mfg they'll listen Four Paws did and the item was discontinued.

Good luck!!

 

[mysteryfoxes]

Being they are 2 hours away, I'm going to call and let them know. I wish I could just go there and show them. But for now the phone call will have to do.

ty Purl, that's a good idea.

Make sure you call the manufacturer, not PetSmart. I work for them and we honestly can't do much at store level. They can give you a return, but that's about it. :/ Your best bet is to call the number on the back of the package (or find the website), call them, and explain that it's a hazard and should be more clearly marked, etc.

I'm sorry that your baby was caught! :11:

 

[aliray]

thank you for the post. those jingle type bells scare me because I thought a small bird would catch a toe and break a leg. never thought about the bill. glad he is allright. Alison and sweetie pie::

 

[angiemw]

Mysteryfoxes, ty for that. I'll do that instead of calling the store.

Eva seems okay right now. She's eating seeds and she's coming to me for them. I'm so glad she's okay.

Aliray, I have to say they scare me also. I didn't think she would get her bill stuck in it either.